RIDEBOOK

Ridebook Support

We read every message and would love your feedback. If something isn’t working or you have general feedback, please email support@thesoulhorse.com or tap “Send feedback” in the Profile screen.

Where is my data stored?

On your phone only. Ridebook has no accounts and no cloud storage, so we can’t see your data or recover it for you.

How do I move my data to a new phone?

On your old phone, open Profile and tap Export my data. Save the file somewhere you can reach from the new phone, such as Files or email. On the new phone, install Ridebook, open Profile, tap Import my data and choose that file. Importing replaces whatever is in Ridebook on the new phone.

What happens if I delete the app?

Everything in Ridebook is deleted with it. Export your data first if you want to keep it.

How does the free trial work?

Ridebook Plus starts with a 2-week free trial. The subscription renews automatically unless you cancel at least 24 hours before the trial or billing period ends. You can cancel any time from your Apple account.

How do I cancel or change my subscription?

Open your iPhone’s Settings, tap your name, then Subscriptions, then Ridebook. Subscriptions are managed by Apple, so we can’t cancel one for you.

I paid, but Plus features are locked

In Ridebook, open Profile, then Subscription, and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you used to buy.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID.

Privacy

Read the Ridebook Privacy Policy: https://thesoulhorse.com/ridebook-privacy